Delivery & Returns

Lintbells delivery

1. Placing an order

Choose the products you wish to purchase by browsing the website using the product categories or search facilities. You can easily edit or delete items from your shopping basket by clicking on the shopping basket icon in the top right of your screen. As you add each of the items this will be stored against your visit and if were to move away from our site and come back, whatever you had in your basket previously, will be visible for your ease. Lintbells uses 'cookies' to keep track of what you have in your basket and to remember you when you return to our site. To shop at Lintbells you need to have all cookies enabled. Find out more about cookies and how we use them here.

Completing your transaction

Once you are happy with your selection proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order please contact Customer Services via email ( or telephone 01462 416866.

2. Delivery information

Delivery time

We dispatch all consignments on a next working day basis.  Providing an item is in stock, we endeavour to dispatch all orders received by midday on the same day. We dispatch orders Monday to Friday and do not dispatch at weekends.

Carriage charges

We use a variety of carriage methods to ensure that the most efficient service is always used for your selection, including Royal Mail First Class, Royal Mail Tracked and DPD. Our carriage charges depend on a number of factors including the weight and size of the consignment. The charges below are UK only and shipping charges will vary when purchasing outside of  the UK (this will be automatically calculated in the checkout process). We ask that before you purchase outside of the UK you check the relevant  import and custom regulations with regards to nutritional supplement for pets. Our UK carriage charges are based on item parcel weight as and orders over £40.00 (after discount) receive FREE delivery:

Weight P&P charge
0 - 100g £1
101 - 250g £2
251 - 750g £2.50
751 - 1000g £3
1001 - 1250g £4
1251g+ £5

Ensuring smooth delivery

Deliveries by Royal Mail do not require a signature. Deliveries via DPD require a signature so please ensure someone is available to sign for the parcel upon delivery. If there appears to be any sign of damage to the packaging please make a note to this effect beside your signature. Please be specific about damage and do not simply state 'unchecked'. Note: When placing an order we request that you supply us with a daytime telephone number so that you can be contacted quickly in case of a query with your order.


3. Your contract with us

When you place an order online with this site you are making an offer to buy goods. We will then send you an email acknowledging that we have received your order.  When a delivery is delayed due to stock availability or unforeseen factors we will advise you of delay within 1 working day of receiving your order. We will provide an estimate of the likely dispatch date and you may cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your card within 1 working day. Similarly, we will refund within 1 working day of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.

4. Cancellation and returns

You can cancel your contract at any time up to 7 working days after the date of delivery. To do so, please contact us  giving a brief outline of the reasons for which you are rejecting the goods. To cancel the goods you must return them to us at your own expense ensuring they are packaged adequately to prevent damage in transit. This cancellation policy does not affect your statutory rights.

5. Faulty goods

If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.

6. Payment

We accept the following credit and debit cards:

  • Visa
  • MasterCard
  • American Express

7. VAT

All our prices are inclusive of VAT.

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