Delivery & Returns
1. Placing an order
Choose the products you wish to purchase by browsing the website using the product categories or search facilities. You can easily edit or delete items from your shopping basket by going to the 'Your Basket' page. As you add each item to your basket, the carriage charge is constantly recalculated so that you can easily establish the delivered price for your goods. Carriage charges are calculated as soon as you add an item to your basket, so you do not need to register or be logged-in to see the carriage charge for an item. Lintbells uses 'cookies' to keep track of what you have in your basket and to remember you when you return to our site. To shop at Lintbells you need to have all cookies enabled. To understand more about cookies or to find out how to check whether you have cookies enabled on your computer, please click this link: What are cookies?
Completing Your Transaction
Once you are happy with your selection proceed to the checkout where you will be required to provide your name, address, delivery and payment details over a secure server connection. Upon completion of the checkout you will receive an email confirmation of your order. If you have any queries regarding your order please contact Customer Services via email (firstname.lastname@example.org) or telephone 01462 416866.
2. Delivery information
We dispatch all consignments on a next working day basis. Providing an item is in stock, we endeavour to dispatch all orders received by midday on the same day. We dispatch orders Monday to Friday and do not dispatch at weekends.
We use a variety of carriage methods to ensure that the most efficient service is always used for your selection, including Royal Mail First Class, Royal Mail Tracked and Interlink. Our carriage charges depend on a number of factors including the weight and size of the consignment. Orders over £40.00 receive FREE delivery. Our carriage charges are based on item parcel weight as follows:
|0 - 100g||£1|
|101 - 250g||£2|
|251 - 750g||£2.50|
|751 - 1000g||£3|
|1001 - 1250g||£4|
Ensuring Smooth Delivery
Deliveries by Royal Mail do not require a signature. Deliveries via Interlink require a signature so please ensure someone is available to sign for the parcel upon delivery. If there appears to be any sign of damage to the packaging please make a note to this effect beside your signature. Please be specific about damage and do not simply state 'unchecked'. Note: When placing an order we request that you supply us with a daytime telephone number so that you can be contacted quickly in case of a query with your order.
Tracking Your Order
If there is any delay in receiving your order and you would like to track it, please telephone our Customer Service number +44 (0)1462 416866 and we will be delighted to assist you with tracking all UK deliveries and resolve any problem with that delivery.
3. Your contract with us
When you place an order online with this site you are making an offer to buy goods. We will then send you an email acknowledging that we have received your order. Once we have checked stock availability and prices we will send you our dispatch email to confirm we have accepted the order and that a contract has been made with us. When a delivery is delayed due to stock availability or unforeseen factors we will advise you of delay within 24 hours of receiving your order. We will provide an estimate of the likely dispatch date and you may cancel your order if this is unacceptable. If you decide to cancel your order under these circumstances we will refund to your card within 24 hours. Similarly, we will refund within 24 hours of receiving your order if we discover that we are unable to supply the item at all due to stock availability or unforeseen factors including pricing errors.
4. Cancellation and Returns
You can cancel your contract at any time up to 7 working days after the date of delivery. To do so, please email us or write to us [click here for Contact Details] giving a brief outline of the reasons for which you are rejecting the goods. To cancel the goods you must return them to us at your own expense ensuring they are packaged adequately to prevent damage in transit. This cancellation policy does not affect your statutory rights.
5. Faulty goods
If the goods are in any way defective please contact us immediately. We will deal with this in accordance with your legal rights.
We accept the following credit and debit cards:
All our prices are inclusive of VAT.